[ FAQ HUB ]

Frequently Asked Questions

Clear answers on process, timelines, pricing approach, and support.

Before You Start

Understand our services and what to prepare before your consultation.

Delivery & Process

Learn how projects move from consultation to launch.

Pricing & Support

See how custom pricing works and what happens after go-live.

We focus on four core solutions: Custom E-commerce Websites, HR & Payroll Systems, ERP Systems, and Custom Industry Systems for hotels, hospitals, and schools. We also offer custom software development, web applications, mobile app development, and cloud infrastructure services.

Book a consultation through the contact form or start a WhatsApp chat. We review your needs, define the right scope, and then share a custom implementation and quote. The process starts with a free 30-minute discovery call.

We build custom systems around your workflow and business model. We can use proven components where useful, but each project is configured and developed to fit your specific operational needs. Every solution is tailored to deliver measurable results.

Timelines depend on service scope and complexity. E-commerce projects: 4-8 weeks. HR & Payroll: 4-10 weeks. ERP systems: 8-16 weeks. Custom industry systems: 6-14 weeks. Most projects are delivered in phased milestones so your team can review progress and provide feedback throughout development.

We do not use one-size-fits-all pricing. Every quote is customized based on your business size, system requirements, and implementation goals. We provide detailed proposals after understanding your specific needs.

Yes. We provide post-launch support, improvements, and guidance so your team can adopt the system confidently and keep operations running smoothly. We offer various support tiers from basic maintenance to comprehensive 24/7 monitoring and rapid response.

Still Have Questions?

Talk to our team and get direct guidance on your specific business needs.

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Deep Dive

More About Working With Us

Additional insights to help you make the right decision.

What industries does Sonic Tech Labs serve in Kenya?

We serve businesses across multiple industries in Kenya including retail, hospitality, healthcare, education, manufacturing, and professional services. Our custom industry systems are designed for hotels, hospitals, and schools, while our e-commerce and ERP solutions serve retail chains and growing enterprises.

What makes Sonic Tech Labs different from other software companies?

We combine deep local understanding of the Kenyan market with international best practices. Our 98% client retention rate, 50+ successful projects, and average 12x client ROI demonstrate our commitment to delivering measurable results. We focus on partnership, not just project delivery.

Do you provide training for our team after system deployment?

Yes. Every project includes comprehensive team training as part of the launch phase. We ensure your staff can confidently use and manage the new system. We also provide documentation and ongoing support to help your team adopt the system smoothly.

Can your systems integrate with M-Pesa and other Kenyan payment methods?

Yes. M-Pesa integration is a core feature of our e-commerce platforms and we can integrate it with custom business systems. We also support card payments, bank transfers, and other payment methods commonly used in Kenya to ensure seamless transactions for your customers.

What is your approach to project management and client communication?

We follow an agile methodology with bi-weekly demos and continuous feedback sessions. You'll have direct access to your project team, regular progress updates, and opportunities to shape the solution throughout development. Transparency and collaboration are at the core of our process.